Who we are
Pop-X (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase tickets, merchandise, or services through our platform.
By using the Pop-X website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you use our website, we may collect the following types of information:
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address (for merchandise orders)
Payment Information
Payments are securely processed through third-party payment providers such as:
- HitPay
- Xendit
- Other supported payment gateways
Pop-X does not store your credit card or financial information. Payment information is handled directly by the payment provider.
Ticket & Order Information
When purchasing event tickets, we collect:
- Order details
- Ticket purchase records
- QR code ticket verification data
- Event entry scan records
These records are used to verify ticket authenticity and prevent fraud.
Automatically Collected Information
We may collect certain technical information automatically, including:
- IP address
- Browser type
- Device information
- Website usage data
This helps us improve the functionality and security of our website.
How We Use Your Information
We use the information we collect for the following purposes:
- Sending event updates or announcements related to Pop-X
- Processing ticket and merchandise purchases
- Delivering event tickets and order confirmations
- Verifying ticket authenticity at events
- Providing customer support
- Preventing fraud or unauthorized transactions
- Improving our website and services
Ticket Verification
Pop-X uses QR code ticket verification for event entry.
When your ticket QR code is scanned at the event venue, the system records that the ticket has been used. This prevents duplicate entry and helps ensure a secure and fair event experience.
Sharing of Information
We do not sell or rent your personal information.
Your information may only be shared with trusted third parties when necessary, such as:
- Payment processors (e.g., HitPay, Xendit)
- Website hosting providers
- Event management and ticket verification systems
These parties are required to keep your information secure and confidential.
Data Security
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, loss, or misuse.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies to enhance user experience, remember preferences, and analyze website traffic.
You may disable cookies through your browser settings if you prefer.
Refund Policy
All ticket purchases for Pop-X events are generally non-refundable unless otherwise stated. Refund requests will be evaluated on a case-by-case basis in accordance with event policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: admin@pop-x.net